HP envy x360 broken hinge

[laptop_10293847]

I had bought a new HP envy laptop around 1.5 years ago and a week ago, the bottom right hinge of my laptop had broken, causing the screen to pop out without any misuse. In addition, 2 months after initially purchasing this laptop, it began having audio issues where sound will randomly be muted and when I closed my laptop, it never automatically went to sleep. I have dealt with a plethora of problems from this brand new laptop but this recent issue is completely unacceptable. Now I cannot use my laptop or move the screen around or it may break the screen even though I have never dropped it, rarely used it in tablet mode and I have taken very good care of it. It is incredibly disappointing that such an expensive piece of technology has such a huge design flaw that won't even allow for use of over 1.5 years. Looking at this forum it looks like this is a very common problem that HP has not solved and instead continues to disappoint users.

I had contacted customer service and they did not provide any help and said it would take $400+ to fix which is ridiculous when this is clearly caused by a design flaw. Has anyone had any success dealing with a similar issue?

After giving HP one try using their technology, I will never buy another HP product again and strongly discourage anyone purchase their poor quality products. 

[Dilip_18]

Hi@laptop_10293847,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Hinge issues with the HP Envy x360 Notebook. It is a hardware issue on the PC. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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