HP envy x360 left hinge broke.

[MeNotHappy1]

I’ve just seen my laptop after not touching it the whole night, I’ve never mishandled it and everything else is in pristine condition but suddenly the left hinge is broken and disconnected from the screen, I’ve searched and found that this is currently a lawsuit with hp and that it is a genuine design and manufacturing issue on their side not mine. My warranty finished last year but I still want to get it repaired, can a support agent please guide me to how I can get this done? I’m in the Uk btw.  

[Rachel571]

Hi @tulkinyusuf ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support