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HP envy x360 screen cracked, touch screen going crazy

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HP envy x360

Long story short, my laptop's screen cracked a while back, and along with it came ghost touches going absolutely crazy. It took a lot of struggling to turn it off, and I haven't turned it on since. I've been holding off on getting a repair because this is my only source of doing school work, but I'd really like to be able to fix it. 

 

My laptop type is the HP Envy x360 15m-ds0xxx

 

What I want to know is that, were the whole LCD assembly to be replaced, would that fix the ghost touch issue, or is there another problem with my laptop? And second of all, is there anywhere I can get it repaired without it being with a fake part? I'm not sure how much it'll cost, and I doubt I have nearly enough saved up, but its something i rather do sooner than later.

 

Thanks in advance.

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please I don't know how to bump this but I would really appreciate it if someone would at least reply. The virtual agent chat was of no use, and if this is a bust too then I really don't know what to do. 

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HP Support Agent
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@Royina

 

I reviewed your post and I understand that the display is cracked on the computer and you are looking for available service options.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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did you get any further with this?

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