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‎02-07-2025 01:44 AM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0505sa

Hi my laptop screen is cracked and it will need replacing. Can someone help me with the process of replacing an envy x360 screen? 

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2 REPLIES 2

‎02-12-2025 08:50 AM

HP Recommended

Hi @Jojo_2025,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

My apologies for the issue with your laptop screen.

 

To help us get started on resolving your issue, could you please share your laptop's serial number or product number with us via private message as they are confidential? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Vince_0406

I am an HP Employee

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‎02-12-2025 12:05 PM

HP Recommended

Your screen:

 

33.8 cm (13.3") diagonal, FHD (1920 x 1080), multitouch-enabled, IPS, edge-to-edge glass, micro-edge, BrightView, Corning® Gorilla® Glass NBT™, 300 nits, 72% NTSC

 

Your Service Manual:

 

Manual 

 

See p. 22. The part number for the direct replacement is:  L94493-001

 

Pages 40-51 show the procedure to replace the display panel. If you still have some touch capability on the cracked screen you likely do not need to replace the touch control board (p. 47) but you may need to. 

 

Screen panel:

 

https://www.ebay.co.uk/itm/334957203976?_skw=L94493-001&itmmeta=01JKXRRAT0CX0M8GD7Z4MDC1NW&hash=item...

 

The above item includes the touch control board. Post back with any more questions. 

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