HP fixed my laptop and the same issue is happening again

[Clplusjb]

Hello! I have an HP Spectre laptop that I bought in 2018. In 2022, I paid a lot to have the motherboard replaced by HP because my laptop was not turning on or charging. Recently, the same issue happened again. Is there anything I can do at this point other than getting it replaced yet again or buying a new laptop? It seems like the hardware is not good quality or I keep getting lemons. I barely use my laptop, maybe only once a week, so there’s no reason the motherboard should keep breaking. I tried to call the support number and they were not very helpful, only telling me to buy a new laptop. Any help from you will be greatly appreciated! 

[zoey7886]

@Clplusjb, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Laptop Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Power Cycle the Laptop:

• Disconnect all peripherals and including the power adapter.
• Press and hold the power button for about 15 seconds to ensure that all residual power is drained.
• Try connecting the power adapter and turn on the laptop again.

Check the Power Adapter and Battery:

• Ensure that the power adapter is functioning correctly and that the connection is secure.
• You might want to try a different adapter if available to rule out an adapter issue.
• Verify that the battery is not damaged or swollen, which can cause power issues.

Inspect for Physical Damage:

• Examine if there is any visible damage or corrosion on the power connector or motherboard components if accessible.
• Look for any signs of overheating, as excessive heat can damage internal components over time.

Update Laptop BIOS/Firmware:

• Ensure your laptop's BIOS is updated to the latest version, as sometimes these updates can resolve hardware compatibility issues.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,