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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
Hello ,
I have problem with battery on my HP laptop. Laptop is plugged in but battery do not charge. (still 0% and no symbol of charging).
I have launched battery test via HP hardware diagnostics but battery test failed.
Will i need new battery or something else can be wrong with hardware/software?
Many thanks for your help and support.
HP Recommended
Almost certainly the problem is the battery, but not 100%. Still, you should replace the battery. The chance of other problems is very low. Have not seen the images yet. Takes a day or 2 to clear.
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