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HP hardware diagnostics - battery test failed

HP Recommended
Microsoft Windows 10 (64-bit)

Hello ,

 

I have problem with battery on my HP laptop. Laptop is plugged in but battery do not charge. (still 0% and no symbol of charging).

I have launched battery test via HP hardware diagnostics but battery test failed. 

 

log1.PNG

 

Will i need new battery or something else can be wrong with hardware/software? 

Many thanks for your help and support.

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HP Recommended

Almost certainly the problem is the battery, but not 100%. Still, you should replace the battery. The chance of other problems is very low. Have not seen the images yet. Takes a day or 2 to clear. 


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