HP has Pavilion laptop for repair - unknown status

[wpifpe]

HP repair order BXDZ7248-01

We shipped our damaged Pavilion 14T-EK2K2XXX X360 INTEL to hP on 7/14/25.  They received it on 7/16/25.  We received 4 revised estimated delivery dates from hP.  The most recent delivery date is still shown as 9/29/25.  Service Event is shown as "Probably Beyond Economic Repair".  Order Status is "Part Pending".  Detailed status is "Your product is in the process of being repaired".  I called hP to get an update and sat on automated hold for 1 hour, then was disconnected.  

Looking for advice on how to talk with a live person at hP, to determine repair status of our laptop.

[Garp_senchau]

@wpifpe, Welcome to HP Support Community,

Thank you for posting your query.

I'm really sorry to hear about the trouble you're having with your HP repair order. I understand how frustrating it can be, especially after spending so much time on hold.

I'm here to help! If you could please share the case ID (10-digit number) with me via private message, I can look into this further and give you a more detailed update on your laptop's repair status.

Let's get this sorted for you!

Take care and have a good day. 

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Regards,