HP hinge stuck/broken

[Nancy0630]

Hinge on right side of my HP model 17-ca0054cl suddenly locked and is pulling the laptop apart if you try to close it. It has not been dropped or damaged. How do I fix this?

[Nirvana_95]

Hello!

Welcome to the HP Support Community. Thanks for bringing this to our attention. 

We are really sorry that you are facing hinge-related issues with your HP Notebook - 17-Ca0054cl. We’d hate for you to be stuck with a product, which gives trouble. You don’t deserve that.

Since it is a hardware-related concern, We have a different team that handles hardware-related issues. I would suggest you please contact our phone support team and they will be able to assist you. 

1) Click on this link -   https://www.hp.com/us-en/contact-hp/ww-phone-assist.html 

2) Select your product type below. 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill out the web-form and proceed further. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please reply to this message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @Nancy0630

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP Notebook - 17-Ca0054cl. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[LGSinATX]

I have the same problem. The left hinge has locked and I can't open the lid.  This is a critical issue for me - can you help?  I'm unable to contact support because the contact form won't proceed without a serial number and I can't open the laptop to get the serial number. It's a Pavillion notebook.

[Betty0610]

@LGSinATX

Welcome to the HP Support Community. 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!