HP in-built camera isn't working. Black screen.

[DKusulia]

Product Name: HP Pavilion Notebook 15-ab028TX, 4 years old.

My HP inbuilt camera isn't working anymore. I see black screen. The LED turns on but black screen. In the beginning, I saw stuck blurred color lines over my picture and later the black screen. I did consult a Microsoft support agent through a remote session but that didn't help either. The support agent even rolled back the os update to fewer days back but that too didn't work. I tried updating the driver. Checked it with The CyberLink YouCam 6 and still no luck. Any help would be appreciated. Thanks!!

[sandytechy20]

@DKusulia

Welcome to the HP support community.

Here are a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model) and ensure it is turned on,

That said, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on the Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.