HP is scamming me. What should I do? What legal actions I can take?

[Bhavanano1980]

I purchased a HP laptop less than 2 month back. With this I also purchased a 3 year extended warranty care pack. My purchases were through directly  HP.COM website. Soon after my purchase, I started facing problem with "Windows update". I contacted them via chat and they resolved the problem; However, they same problem started after few days again. I again contacted them via chat and they again corrected it. Again the same problem started an d I asked them to give me a new laptop as a replacement as it was faulty from the start. But they said that because you are slightly above the 30 days exchange period guarantee, therefore, we cannot exchange it. My question is- although i asked for exchange on a later date but i was having this problem from the start, which is proved by the fact that i contacted them for it in very early days. I will post this review in google and everywhere and everything whatever I can do. But can i sue them for it? Is it worth of it? I am seriously thinking about it now. I have like 10 HP products including various laptop. I was always happy with them. But this time my trust as well as my patience is ending.

[Sneha_01]

Hi @Bhavanano1980,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds incredibly frustrating to deal with these ongoing issues, especially with a new laptop and having been a loyal customer. It’s disappointing that your experience hasn’t met your expectations this time, especially when it seems clear you've had problems from the start.

Given your situation,Could you please share any existing case number with us? Please send the case details in private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support