HP laptop 15-dy2000 camera not working

[kcmohr]

After win. update from 10 to 11. built in webcam not found. not listed in device manager.

[Raj_05]

Hi @kcmohr,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your built-in webcam is not working and not listed in the device manager after a Windows 10 to 11 update, you can try the following steps to troubleshoot the issue.

Check Privacy Settings:

• Go to Settings > Privacy.
• Under Camera, make sure the "Allow apps to access your camera" toggle is turned on.
• Scroll down and make sure the specific apps you want to use the camera with have access.

Update Drivers:

• Open Device Manager (you mentioned it's not listed, but give it another check).
• Look for any devices with a yellow triangle, which indicates a driver issue.
• If you find the webcam under Imaging devices, right-click and select "Update driver."

Rollback Driver:

• If updating the driver doesn't work, you can try rolling back the driver to the previous version.
• Right-click on the webcam in Device Manager, select "Properties," go to the "Driver" tab, and choose "Roll Back Driver" if available.

Check for Windows Updates:

• Make sure your system is up to date by checking for Windows updates.
• Go to Settings > Update & Security > Windows Update.

Check BIOS/UEFI Settings:

• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing a specific key during boot, like F2 or Del).
• Check if there's an option related to the webcam, and make sure it's enabled.

Reinstall the Webcam Driver:

• If the webcam is still not listed, you might need to reinstall the driver.
• You can download the latest driver from the official HP support website for your laptop model.

System Restore:

• If the issue started after the Windows 11 update, you might consider using System Restore to revert your system to a point before the update.
• Go to Settings > Update & Security > Recovery > Open System Restore.

Check Hardware Connection:

• Physically check the webcam connection. If it's an integrated webcam, it might be connected via a ribbon cable inside the laptop.

Remember to back up your important data before attempting any major changes to your system.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[kcmohr]

thank you for your reply.

Privacy settings:  checked out 👌.

Update Drivers: there is no imaging devices listed or any drivers showing a yellow triangle.

Rollback Driver: there is no driver to Rollback

Windows Update: all updates installed no failed updates

Bios/UEFI:  troubleshooter has no option for camera or imaging device

Reinstall Webcam Driver:  I've checked every Driver listed for my  model 15-dy2132wm, I cannot find any for camera or imaging device. all drivers up to date according to HP Support AI.

System Restore;  no restore points affecting camera or imaging drivers

Hardware Connection: Connection to MB confirmed

If anyone knows which driver download is for the built in Webcam, please share. 🙏 

[Raj_05]

Hi @kcmohr,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4

HP Support