HP laptop 17 hinges are defective

[itsame88]

My husband I both have HP 17  laptops he cant close it or the platstic will crack. It lifts up the corner. My hinge cover popped off and now my laptop pops/snaps in a sense when Im closing it. THIS SHOULD HAVE BEEN A RECALL HP. WAKE UP HP!! Its obviously an issue because i see so many people online looking for help with it. So imagine how many more out there with the same issue that havent posted online for help. So frustrating since the cost to fix it is ridiculous do to the fact that the vital cables from the laptop motherboard into the LCD display run through the hinges. We were quoted $275 and $320. Multiply that by 2 since both of our laptops need it. My laptop is only 3 years old. Cmon HP. If we are foced to purchase new computers due to this issue, we are definitly not buying HP. Its a shame.

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[Irwin6]

Hi @itsame88,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support