HP laptop battery replacement

[ijay]

I have a HP laptop but it looks like the battery is inbuilt. My battery backup has gone down to 60 mins maximum. 

I wish to replace the battery. Can anyone tell me which one to buy and how to replace. its not like the Dell laptops where battery is pluggable easily and replacable. This is all inside the laptop unfortunately. 

Product number: 4TT78EA#ABH

I ran a battery check in support assistant and i see this.

• Warranty Type: 3
• Cycle count: 362 / 1000
• Manufacturer: 313-42-5C-A
• Battery Age: 2 Years, 9 Months
• Serial Number: 03803 11/20/2018
• Temperature: 30 °C
• Current: 0 mA

• Terminal Voltage: 12871 mV
• Design Voltage: 11550 mV
• AC Power: Yes
• CT Number: 6GYTCN5GWBN0U7
• Design Capacity: 42 WHr
• Full Charge Capacity: 15 WHr (35%)
• Remaining Capacity: 15 WHr
• Failure ID: 60EH5G-9KLAPW-MFGKG1-C09V23

[Dragon-Fur]

@ijay 

Welcome to the HP Community.

The battery can be replaced.

True, you have to open the case to get to the battery on the inside.

Open

 Maintenance and Service Guide

Part Number(s) and Replacement procedure on Page 35

Description                                                                          Spare part number
Battery, 3 cell, 41 Whr, 3.6 Ah Li-ion                              L11119-855

System board hook                                                             L23206-001

Additional Information...

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

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Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

Warranty Check

• Warranty Check – Single or Multiple Devices

NOTE: The online database results do not impact the actual contract.

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 14-cf0335nd 

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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