HP laptop freezes when charger is unplugged

[JMoneyySwagg]

HP Pavilion dv6-6c35dx, Windows 10

The laptop freezes and locks up every time the charger is unplugged. It works fine (albeit kinda slow) when it's plugged in, but as soon as it's unplugged, it freezes and has to be forced to reboot.

I've tried replacing the battery and the charger with the same result.

I also tried uninstalling the Microsoft ACPI Compliant Control Method Battery in the device manager, no luck.

Any ideas?

Thanks!

[Riddle_Decipher]

@JMoneyySwagg

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand the laptop freezes when it's disconnected from your device,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check with an alternate adapter to see if that makes a difference?

Have you tested and/or calibrated your battery or adapter?

While you respond to that, here's what you need to do:

If the computer starts and you would like to test the AC adapter, use the following steps:

1. Make sure the power cord and adapter is connected to the system and wall outlet.

2. Press and hold the power button until the computer turns off completely.

3. Turn on the computer.

4. Immediately press the F2 key repeatedly, about once every second, until the UEFI Hardware Diagnostics screen is displayed.

5. In the UEFI Main menu, select Component Tests.

6. In the Component Tests menu, select Power

7. In the Power menu, select the AC Adapter test.

8. Run the test and follow the onscreen instructions.

9. When the test is finished, the results display.

10. If the test PASSED, there is no issue with the AC adapter. Do not replace it.

    If the AC Adapter fails the test, write down the information so you have it available when you contact HP Customer Support.

If the test passed, Click here for instructions on running a hardware test/calibration of your battery:

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.