HP laptop keyboard malfunctioning.

[ImTiredHelp]

• Hello, I've came here to report an issue I recently encountered. It's about my HP laptop keyboard malfunction. The problem is that, sometimes the "QWERTY" row alongside the arrow keys doesn't work at all. "Sometimes" is the key word here, as it doesn't occurs always, sometimes the keys do work. At first, I thought that it might have been caused by the laptop's inner battery, as the laptop is not the newest anymore, so I got the battery replaced. The problem still occurs. I also thought that it could be connected to outdated drivers, so I updated all the keyboard ones, with sadly no result. I've been thinking.. Could installing all the new drivers (not only the keyboard's ones) or reinstalling them could work? I can also check on this website here if there are any new ones, just in case. 

Can you think of any other possible solutions to my problem? I would really apprecite any help. 

[Nal_NR]

Hi @ImTiredHelp,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the keyboard.

Test the keyboard

• Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.
• NOTE: Bluetooth devices are not currently supported.
• Download the latest version of HP PC Hardware Diagnostics.
• In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

• Click Component Tests > Input Devices > Keyboard Test.

• Click Run once to begin the test.
• The test ends when you complete the tasks or 3 minutes elapse.
• For more information about using HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for hardware failures.

Click here for the remaining steps.

Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.