Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Issue: Left hand 'click' button is not working. Also, tapping on the touch pad doesn't work, (RH click OK and scrolling on the touch pad OK)
Initially the screen froze when I tried to use the left click and I had to force shut down to get things working again.
I have plugged in a wired USB mouse now and that works and seems to have stopped the frozen screen issue. Other issues remain though.
Not sure whether this is a hardware or software issue.
Go to Solution.
I reviewed your post and I understand that the touchpad left button is working.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you uninstall the touchpad driver from device manager and then download and install it from the below link.
Here is how it is done.
NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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The_Fossette I am an HP Employee
Thanks. Yes, deleted and then reinstalled the driver. All is OK again.
Perfect, I am really glad to hear that!
If any other questions arise, please feel free to write back to me.
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