HP laptop model 17" hinges (common issue?)

[lpr1024]

HP 17" model ca1008cy hinges so tight they destroyed the keyboard cover and rendered the laptop unusable, but it took until just past the warranty period.  I am repairing it for my sister.  The keyboard cover can be replaced and the hinges loosened and lubricated with silicone grease.  My sister assumed the lid was supposed to work that tightly and didn't question anything until it was too late!  It's possible tight hinges can work well for a metal case - but they were way too tight for a plastic case - HP needs to readjust their hinge tolerances for plastic.  Right hinge screw plastic tap holes destroyed   Left side worse; chunk chewed out of top side 

This is not something an end user will usually be able to diagnose and fix before it's too late.

[sandytechy20]

@lpr1024 

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers