HP laptop not charging

[Riemg]

Good afternoon! I  am experiencing some issues with my HP laptop  Last night, while using my laptop, it suddenly shut down due to low battery without me noticing. I set it aside to cool down, and this morning, when I tried to charge it, the light didn't turn on, indicating it wasn't charging. How should I fix this?

[erico]

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.



It is difficult to help you if we don't know which specific model you own..

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.
If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.
Don't forget to post the name of the installed operating system if you haven't already done that.

Can you boot to Windows with the power adapter connected?

Does the battery charge when the laptop is turned off?

[Riemg]

The issue is that the laptop is not turning on due to low battery, and I think it's drained. I'm still trying to charge it by plugging it in, but it still won't charge. I can't press any keys because, as I mentioned, it's shut down due to low battery. It can't be turned on unless I charge it, but it isn't charging, though the charger works great.

[erico]

And the reason you won't identify your laptop is?