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Common problems for Battery
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‎08-27-2025 01:41 PM

HP Recommended

My HP laptop is for some reason not charging and I plug it in it goes from Orange for like 30 seconds and then to solid white but when my check my battery when I turn on my computer it says it's not charging

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1 REPLY 1

‎08-29-2025 07:48 AM

HP Recommended

Hi @Mgdrobert,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for explaining the issue. Based on your description, your HP laptop shows the following behaviour:
 

  • Charging light turns orange for 30 seconds, then solid white
  • Battery status says “Not charging” even when plugged in

This usually points to a battery communication issue, a power adapter fault, or a BIOS/power management glitch. Let’s walk through a few steps to fix it.

Troubleshooting for “Plugged in, Not Charging”

1. Perform a Hardware Reset

  • Shut down the laptop.
  • Unplug the charger.
  • Press and hold the power button for 15 seconds.
  • Plug the charger back in and turn on the laptop.

This clears residual power and resets battery communication.

2. Check the AC Adapter and Charging Port

  • Use the original HP charger.
  • Inspect the charging cable and port for dust or damage.
  • Try a different wall outlet.


3. Update BIOS and Drivers

  • Go to Official HP® Support.
  • Enter your laptop model.
  • Download and install the latest:
    • BIOS update
    • Chipset driver
    • Battery and power management driver


4. Run HP Battery Check

Use HP Support Assistant:

  • Open HP Support Assistant.
  • Go to Battery > Battery Check.
  • It will test battery health and charging status.


5. Reset Battery Driver (Windows)

  1. Press Win + X > Device Manager
  2. Expand Batteries
  3. Right-click Microsoft ACPI-Compliant Control Method Battery > Uninstall device
  4. Restart your laptop. Windows will reinstall the driver automatically

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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