HP laptop suddenly won’t charge need files

[Nichelec]

HP laptop model 15-dy202 won’t charge, it now has died and I can’t retrieve files. 

[Hawks_Eye · Accepted solution]

Hi @Nichelec 

Welcome to the HP Support Community! We're here to help you get back up and running.

If your HP laptop model 15-dy202 is not charging and has died, preventing you from retrieving files, you can try the following steps:

Check the Adapter and Power Source:

• Ensure that the power adapter is firmly plugged into both the power outlet and the laptop.
• Test the power outlet with another device to confirm it is working.

Inspect the Charging Port and Cable:

• Look for any debris or damage in the laptop’s charging port.
• Check the power cable for any visible damage. If you have another charger that is compatible, try using it to see if it resolves the issue.

Reset the Laptop:

• Sometimes performing a reset can help. To do this, unplug the power adapter, remove the battery if possible, and press and hold the power button for 15-30 seconds. Then reconnect the battery and charger and try to power on the laptop.

LED Indicators:

• Check for any LED light indicators on the laptop. They can provide clues as to whether the laptop is receiving power.

Battery Issues:

• If the laptop is out of warranty and the battery can be removed, consider replacing the battery. Newer laptops might have non-removable batteries, so proceed with caution or professional help.

Data Recovery

For retrieving files, if the laptop is not powering on despite working on the above steps:

Use an External Enclosure: Remove the hard drive from the laptop (if possible and you are comfortable doing so or seek professional help) and use a USB external hard drive enclosure to connect it to another computer. This will allow you to access and copy your files.

Professional Data Recovery: If you are not comfortable removing the hard drive, consider professional data recovery services.

Let me know if this helps!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Nichelec]

Thank you. I took it to a repair shop and there is an issue with the charging port. They were able to retrieve my data. 

[Hawks_Eye]

@Nichelec 

That’s great to hear—I'm really glad they were able to recover your data! 

You're awesome, and I'm honored to have been your go-to guide today! 😊

Stay fantastic, and have an amazing day ahead! 

Regards, 

Hawks_Eye