HP mpp2.0 tilt pen prima ricarica sempre con la luce rossa

[salvo80]

Salve a tutti Ieri mi è arrivata una penna HP mpp2.0 tilt pen, l'ho messa prima in ricarica con il suo cavetto nella porta del pc, dopo qualche ora visto che rimaneva sempre con la luce rossa, l'ho collegata al cavo del pc, e dopo un ora ancora niente, dopo l'ho messa con il suo cavo e un adattatore per telefono per quasi 4 ore, e anche qua luce sempre rossa, cosa posso provare o mi conviene mandarla indietro ?

Anche perchè inserendo il numero con S/N ad adesivo dietro la scatola non me lo trova, mi trova solo il con hp product, scritto nella scatola nera, e con sotto il codice a barre con un numero diverso, e questo mi dice che è la penna e che la garanzia è scaduta ma a me è arrivata ieri .

[RodrigoB]

Hi @salvo80 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[salvo80]

ok sorry, my problem is:

Yesterday I received an HP mpp2.0 tilt pen. I first put it on charge with its cable in the PC port. After a few hours, seeing that it always remained with the red light, I connected it to the cable. of the PC, and after an hour still nothing, then I put it on with its cable and a telephone adapter for almost 4 hours, and here too the light is always red, what can I try or should I send it back?

Also because by inserting the number with S/N on the sticker behind the box it doesn't find it for me, I only find the with hp product, written in the black box, and with the barcode underneath with a different number, and this tells me that it is the pen and that the warranty has expired but it arrived yesterday.