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Message 1 of 2
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Flag Post

Solved!

HP new laptop battery charge issue.

HP Recommended
HP DU1014TU
Microsoft Windows 10 (64-bit)

When I charging my laptop from 80-100% that time I noted some charge percentages are not showing in battery status.
Eg: after 90% of battery charge level it suddenly showing 92% instead of show the 91%. like that 98% also not showing. (Note: why 91% and 98% aren't showing when we charge the battery).

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@David-91

 

I reviewed your post and I understand that some of the battery percentages are not showing when charging.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107533.exe

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under the device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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