HP not honoring the warranty

[Yoanna]

I was working on my computer and the low battery message came up, I closed the computer and plugged it get charged but It didn't turn on, at the beginning the caps lock light would blink and I could hear the fan, but a day after it didn't.  I called HP and they sent my a box to send it to get repaired, today I received the "quote" and it says that it is beyond economic repair but at the bottom says "out of warranty", it hasn't even been a year since I bought it.

Any help with this, I couldn't find any phone number to contact a real person. I got the "virtual agent" but was no help.

Thanks

[praveenbv]

Hi@Yoanna,Welcome to the HP Support Community!

We reviewed your post and I understand that the  Notebook is not Powering ON,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Yoanna]

I don't have the computer, they still have it at service, but before sending it I spent 1 hour on the phone trying everything they told me. It has the battery inside so I couldn't remove it, I held the power button but nothing happened, I tried the combination on letter without success. Right now my main problem is that I already sent the computer to get fixed but they are saying that it is out of warranty when according with the serial number still have 4 months under warranty. 

[praveenbv]

Hi@Yoanna,

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!