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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP notebook L850-GL

Create an account on the HP Community to personalize your profile and ask a question
07-03-2022 11:18 AM
Hello @Yvonne651
Sorry to hear that you are having problems ...
To help you I need to know the product number (p/n) of your notebook !
You will find this information on the back of your notebook printed in small alphanumeric letters.
The product number (p/n) is legally allowed information, just about the computer, no sensitive data.
It is allowed to post in public, no problem.
or
press [winkey] + r
( run command )
msinfo32
copy / paste the System SKU value
msinfo32
Please report your results
best regards
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Thank you very much
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