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Message 1 of 2
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Solved!

HP omen 15 (2020) heat sink glue pad spread all over the components

HP Recommended
HP Omen 15 en-0002ax
Microsoft Windows 10 (64-bit)

I have no issues with my HP Omen 15 (2020 Model) until recently I found a small peace of foam (or sponge) like component stuck in my Laptop air vent! So I opened up the back plate in order to remove it! And shocked that i found the foam like substance spread all over the laptop components (Attached images). I have no idea what it is or how it happened, but it seems like the glue pads of heat sink  are melting due to heat (This is a gaming laptop and it will heat during gaming). However i occasionally play games during weekends and always measure my laptop temperature during gaming and it never went above 85 Degree Celsius anytime as its reasonable for any laptop with good thermals. Please help me as to what is this substance and why it had happened?. or this a design flaw for this model? Kindly suggest me good practices for avoiding such instance. 

Thank you in advance 🙂 Image 4.jpegImage 3.jpegImage 2.jpegImage 1.jpeg

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@tazz1911

 

I reviewed your post and I understand that the heat sink paste is spread inside the laptop.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and check the available service options for your computer so that this can be checked physically at the service center.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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