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‎01-30-2020 03:17 PM

HP Recommended
Product: HP Omen Laptop
Operating System: Microsoft Windows 10 (64-bit)

Over the last few weeks, I've had problems with one of my USB ports, the laptop has 3, but one is suddenly not recognizing devices correctly. For a while, it wouldn't recognize anything after going to sleep, unless the device was plugged in during a restart. As of today, it will recognize devices plugged in during restart, but after 5 minutes or so of use, it will suddenly no longer recognize the device in that port until the laptop is restarted again. I have tested this with various USB devices including keyboards, mice, and headsets, and they all get the same result. I have tried updating the entire set of USB drivers, device drivers, and even uninstalling and reinstalling it all, with no changes. I have also tried unallowing the USB hub to reduce power to unused devices. The other two USB ports work perfectly well, but this one just keeps getting less usable and I'm not sure what else to try.

1 REPLY 1

‎02-03-2020 03:06 PM

HP Recommended

@Nurtul Welcome to HP Community!

 

I understand that the HP omen laptop USB port is not working.

 

Do not worry. I will try to fix the issue.

 

I would suggest you perform the USB port test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose USB and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please remove the drivers form the device manager and update the BIOS.

 

Check for windows update.

 

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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