HP omen laptop suddenly stopped using GPU during Gaming

[FREESOUL85]

I have an HP Omen 15 Laptop with Ryzen 9 and Nividia RTX 3070. I have been gaming since purchased but only slightly been keeping gaming to 90 minutes because processor was running way too hot. I fixed the processor heat issue and then was trying to maximize performance but setting this to all my graphics settings in all the known areas. Gaming was fantastic until just today getting on it was not utilizing the GPU in games AT ALL and starting maxing CPU because it also has AMD graphics (there are two GPU) yesterday GPU was 99 percent usage and CPU was about 40 and today GPU usage only stays at 6 percent….. No more No less just six percent… What did I do to my laptop??? PLEASE HELP

[erico]

Can you provide the current performance settings in Windows and state whether your notebook has discrete graphics or not?

Have you entered the BIOS to check the fan settings?

From what you have described as your normal use, it should be set to always on and plugged into power.

Have you enabled Gaming mode?

[FREESOUL85]

Yes Gaming mode enabled.

High Performance set

Laptop Plugged in for Play

I dont know how to access Bios on the Omen though, but Temperatures have never been a problem for my graphics card, only for my Ryzen 9 processor. However, I fixed this issue by dropping the Max processor output to 95 percent from 100 and also my laptop sits on top of a high powered 6 fan laptop cooling Pad.

I might have discreet graphics, its the Ryzen ( 5900hx) processor with AMD Radeon Graphics paired with my main GPU which is the laptop Nividia RTX 3070.

Gaming was incredible and I have been playing Apex Legends and Halo just fine and then gaming was even better once I cooled my processor. However I started trying to maximize the performance in advanced power options and individually on the monitor and graphics for the Apps. I dont know if this caused the issue. I have tried to reverse everything I thought I did.... Even rolled back the geforce game ready driver to the previous version when gaming was really smooth. I used to play at 99 percent usage from my GPU at a temp of 60-65 Celsius and the Ryzen Processor was 20-40 percent usage at about 65-70 degrees Celsius. My frame rate was maxed real smooth at 144FPS

All of a sudden my GPU usage only runs at 6 percent..... It wont go any higher than that. and now my processor is running all the graphics. which, of course is causing all kinds of studdering and lag  and frame rate issues Why would this switch happen? its hard to narrow down because the laptop is brand new and gaming experience was fantastic already.... suggestions? 

[erico]

It shouldn't be happening, especially with the discrete graphics in use'

I suggest contacting HP for a warranty repair.

I have had a couple of Omen notebooks as product loans and never had whst you describe happen when I played my first person shooter gamer. They were quite graphics intensive.