HP pavilion X360 touchscreen win 10 no working

[martin82]

hello my HP pavilion X360 touchsrenn no working i dont know why...in the system is no present program and settings...system info ..etc

windows 10 last update.

i use only drivers https://support.hp.com/sk-en/drivers/selfservice/hp-pavilion-13-s100-x360-convertible-pc/8499316/mod...

NO helping...  😞  windows no detect any problem all is ok

yesterday ok now...i dont know why is out... go on....now  :-(((((((((((((((((((

product is "new" only 3day used .....

Some advice ?

(and HP Support Assistant need admin right....but I m admin... only one user ..... ??????????

fresh Win, fresh (renew) product........ ) 31.5.17 SOLVED ...format HDD and reinstal system from usb...actualy works ok only HP assistant app....touchsreen still not working...

[DavidSMP]

Hi @martin82,

Good Day.  A warm welcome to the HP community. I reviewed the post regarding the touchscreen not working. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Did this happen after a windows or software update?
• Did you run diagnostics on the touchscreen?
   

For now please try these steps:

• Please run the component tests on the touchscreen from this link: https://support.hp.com/rs-en/document/c03467259  to determine if there is a hardware failure with the computer. Please follow the option “Running the UEFI Component Tests”  Please run the touchscreen diagnostics and if it fails please make a note of the failure code.

If it passes please uninstall the touchscreen drivers from device manager by following these steps:

• Right click on start button and select Device Manager
• Click the little arrow next to Human Interface Devices to expand the list.
• Click the touch screen driver,
• Right-click and click on uninstall.
• Then restart the computer and check if the touchscreen works.
   
• If it does not, then please try to run system recovery to factory settings from this link: https://support.hp.com/in-en/document/c04758961 and follow the option “Recovery when Windows 10 does not start correctly”.
• Then update the bios, chipset and video drivers from this link: https://support.hp.com/sk-en/drivers/selfservice/hp-pavilion-13-s100-x360-convertible-pc/8499316/mod... after selecting the correct operating system.
• Please check how if the issue gets resolved if it does not please follow all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-pavilion-13-s100-x360-convertible-pc/8499316/model/8902522/d... for touchscreen related issues and check if this does the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

Take care now and have a splendid week ahead. 🙂

[martin82]

(Last reply was erased)

Thank you  (admin or censor HP) for censoring... it was good for communism ... Not nice from you (as team..)

I do not want anything wrong but this does not work - the problem is not solved...

erase me reply and after that you write me private mesage....

disappointment goodbye