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‎02-19-2022 04:24 PM

HP Recommended
Product: HP Pavilion 11-n010dx x360 PC
Operating System: Microsoft Windows 10 (64-bit)

HP pavilion x360, replaced with new battery & upgraded to 36gb RAM. WINDOWS 10 home 64-bit..... complete OS reinstall. Battery is not charging.... Battery drivers Uninstalled, restarted, and ran update. Still no change. Battery will not charge. PLEASE HELP!!!!

Category:
1 REPLY 1

‎02-19-2022 08:21 PM

HP Recommended

You'll need to run the diagnostics on the battery and charger following the steps here- https://support.hp.com/us-en/help/diagnostics?category=computing&issue=battery-adapter-issues 

 

Does the laptop run off the AC adapter?

 

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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