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‎09-22-2017 07:50 PM

HP Recommended
Product: HP probook 450 G2
Operating System: Microsoft Windows 7 (64-bit)

I had to reload windows 7 pro operating system and now the 3.0 usb ports function as 2.0 ports, Before when I plugged in my usb hard drive the light on the hard drive was blue now it's white, I've loaded all the drivers on the support site I could find but still no go, the usb ports on the left side of the laptop have ss written on them, the ones on the right side have nothing on them.

Please help

Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2017 08:21 PM - edited ‎09-22-2017 08:22 PM

HP Recommended

Hi:

 

See if the usb driver directly from Intel works.

 

Download, unzip and run the setup application from the driver at the link below...

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 

Also  check the BIOS and ensure the USB ports are set to USB3, and not auto.

View solution in original post

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3 REPLIES 3

‎09-22-2017 08:21 PM - edited ‎09-22-2017 08:22 PM

HP Recommended

Hi:

 

See if the usb driver directly from Intel works.

 

Download, unzip and run the setup application from the driver at the link below...

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 

Also  check the BIOS and ensure the USB ports are set to USB3, and not auto.

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‎09-23-2017 02:22 AM - edited ‎09-23-2017 02:45 AM

HP Recommended

That did it THANK YOU!!

 

 

 

 

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‎09-23-2017 06:04 AM

HP Recommended

You're very welcome.

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