HP refusing to repair and deliver computer

[Olu12]

In late May of this year I Shipped my HP Omen laptop to HP for repair, case "Please do not include the serial number or any sensitive information"
• HP determined the damage was accidental and therefore outside of standard warranty coverage
• It took approximately one month simply to process my payment for the out-of-warranty repair, due to an issue on HP’s end with your payment system
• Since payment was processed, I have called multiple times for updates
• Each time, I have been told the delay is due to a parts shortage, and the estimated delivery date has been pushed back repeatedly without a firm resolution date
It has now been over three months since I sent in my laptop, and I have not received it, a firm delivery date, or a satisfactory explanation beyond “parts shortage.”
I requested fhe following
1. The specific part number that is causing the delay, in writing
2. A firm, guaranteed delivery date, or
3. If the part cannot be sourced within some days, a full refund of my repair payment and return of my laptop in its current state, or a replacement unit
I have already paid for this repair and have been more than patient. This length of delay for a paid repair is unreasonable, and I would like this case handled by your executive escalations team rather than routed back to standard phone support, since I have already made multiple calls without resolution.

[BeemerBiker]

I notified a moderator to help you.

[Animatryx]

Hello @Olu12,

Thank you for reaching out to the HP Community. I understand your concern and want to ensure it is properly addressed.

We take these matters seriously and will help get this resolved. To allow me to investigate and escalate your case to the appropriate team, please send me a
Private message https://h30434.www3.hp.com/t5/notes/privatenotespage with the following details:

Case numbers:
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[Olu12]

Hi, thanks for getting back to me! I tried to click the link to send you a private message and it states “You do not have sufficient privileges for this resource or its parent to perform this action”.