HP repair and refund policy

[AngryAram]

I bought an HP laptop from store and it came faulty. After a week of searching forums and trying suggestions, I finally contacted HP Support for help. They asked me to repeat the same troubleshooting steps I already did and told me the unit has a hardware issue and they need to take it to repair. Surprisingly, HP Support Assistant and other tools did not show an issue.

After an unsuccessful pickup attempt and then 2 weeks of "repair" I got my unit back, claiming that the memory was faulty and it was replaced, however the issue was still reproducible when I checked the unit. It is unbelievable that the HP Repair shop did not pay attention to it before sending the unit to me.

Then I contacted HP Support again, asking for a replacement or a refund to which they replied that 30 days is passed after I purchased the laptop. 30 days, out of which 20 days the laptop was in transit to HP repair and back, anc in repair itself. Then the support started to ask me to do various things - windows reset, cloud repair, etc., which is not that relevant for a hardware problem. Of course, it did not help and I wasted 2 days checking all these things.

Now, I need to send my unit to repair again, as HP is refusing to refund or replace the unit.

My question. How many times of unsuccessful repair should happen before HP takes back their faulty hardware and refund me?

[erico]

I suggest reading the thread at the link below and following the same method he used. It is an old thread, but likely to apply anyway.

https://h30434.www3.hp.com/t5/HP-Cafe-and-Lounge/Refund-request-HP-failed-twice-to-repair-a-laptop/t...

[AngryAram]

Hello Erico. Thanks for the hint! I've seen this thread and decided to post about my experience so maybe someone from HP will pay an attention. My case for the refund was escalated and then rejected by an HP compliance manager. Every interaction with HP take 2 weeks the least and now I am waiting for another repair pickup.