HP spectre x360 13-4136nl: Inverted Giroscope operation

[Echo_Lake]

@Vinzlp
apologize for the inconvenience caused. 

Have you tried uninstalling the touchpad drivers?

I have a few troubleshooting steps we could try to fix the issue:  

Let's perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Keep me posted for further assistance.

[Vinzlp]

Win 10 and drivers are up to date, no updates are available on hp support assistant

Kind regards

Vincenzo 

[Vinzlp]

No other updates are available, see attached screenshots

[Echo_Lake]

@Vinzlp
I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

[Vinzlp]

Do you mean that you are not able to solve the issue?

[Echo_Lake]

@Vinzlp

As we have performed the most relevant troubleshooting steps and the issue persists this sounds like operating system related issue. 

You can try performing a system factory recovery which will reinstall the original software drivers by this way issue can be isolated. 

Click here to perform a System Recovery (Windows 10) if this fails then the computer needs to be serviced in order to perform physical diagnosis.

And also you can contact Support and our Support Engineers should be able to Remote into your computer and will try to fix if its a software-related issue.

Keep me posted!.

[Vinzlp]

Before the case opening I formatted PC three times by F11, but the situation is the same

regards

Vincenzo

[Echo_Lake]

@Vinzlp

Thank you for posting back. 

As you've performed system recovery multiple times and still software issue is not resolved. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.