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‎08-10-2019 12:45 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hello I just bought a hp spectre x360 and the hinges were not aligned. One of the hinges was crooked and almost touched the screen. So requested a replacement. But the replacement has the exact same issue. I escalated to UK post sales team and asked to speak to a manager. The manager said that hinges are built like that and will not be aligned. However when I researched in internet there were hp specte x360 laptops which had straight hinges. Now all of this replacement requests seem a futile exercise given the store itself says that the hinges are Designed not to be aligned. Is this true?? I dont think so. How can I get someone who can really fix this issue act on this? Really frustrating to buy a premium product and not able to use it.

1 person had the same question
1 REPLY 1

‎08-10-2019 06:49 AM

HP Recommended

Can you take a picture? How are you prevented from using the laptop? There is no one here who can do any more for you than an HP aftersale manager I am afraid. Can you get a refund because it sounds like you are not going to be a satisfied customer. 

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