HP spectre x360 model 13-4009

[DannyMills90]

hi my my spectre x360 has shut down completely, wont take charge, wont turn on, no. lights while charge cable is connected no power.

i have checked the power lead and its putting out 19.5 volts when tested with mutimeter so is no lt the charger as i use it for a seperate hp laptop also and it powers and charges it fine. 

i have ran though all troubleshooting tests i can including

1-removing battery & connecting power cable.

2- holding down power to fully discharge any staic before reconnecting power cable. 

3- also tested the connection where the battery connects to the circuit board/motherboard and this is the problem there ls no power comming out of the board going into the battery. 

this happened for no reason atall and going by previous threads this a fault on the motherboard on HP end and not  anything to do with the use of the laptop. 

can you help he with proceedures in returning to be replaced. please and thanks 

[KrazyToad]

@DannyMills90

Welcome to HP Community

I have gone through your Post and I understand your concerns

At this point, I suggest you contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.