HP spectre x360 motherboard issue

[Irod723]

I bought this laptop for my son for college and after 3 years of use it no longer charges or turns on. I know it is out of warranty but it is ridiculous that HP knows there is a serious motherboard issue with these devices and doesn't extend their warranty for this. 

The charger is working fine as it will still charge other devices. No light turns on when charger is plugged in. He took it to a tech who told him that the motherboard was the issue and said it was a $500 part. I can't believe that it costs so much and now he is without a laptop. 

Has anyone else had this issue and did HP help do anything about it?

[praveenbv]

Hi@Irod723,

Welcome to the HP Support Community!

We reviewed your post and I understand that the  Notebook is not Powering ON,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

[Irod723]

This is still not working. As I mentioned above my son took to a local tech here and was told it was the motherboard. I am just trying to find out how HP can help with this issue or if they even try to as a laptop should last longer than this one has and from what I have researched it seems to be an issue with these laptops.

[praveenbv]

Hi@Irod723,

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[Irod723]

Still waiting to hear from someone.