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‎09-09-2022 12:39 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV)
Operating System: Microsoft Windows 11

Hi everyone! I received message from HP support assistant, that "HP support assistant not available in Russia. Please help me... what can I do with this problem and how I can solve it? 

P.s. I bought my laptop before HP leaved Russian...in June 2022. 

Category:
1 person had the same question
8 REPLIES 8

‎09-09-2022 06:56 AM

HP Recommended

Hello @Yuri_Kopsheff 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Please report your results

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‎09-10-2022 10:30 AM

HP Recommended

Name OS Microsoft Windows 11 Home for one language

VErsion 10.0.22000 build 22000

Model HP Laptop 15s-eq2xxx

SKU system 5D5E3EA#ACB

Version BIOS AMI F.18, 26.11.2021

Version SMBIOS 3.3

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‎09-10-2022 12:20 PM

HP Recommended

Hello @Yuri_Kopsheff 

 

Please follow instructions ...

 

(1) Download and install BIOS Update

HP Notebook System BIOS Update

F.25 Rev.A12.3 MBJul 25, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A56.1 MBJun 30, 2021Download

HP Support Assistant

9.19.52.0  Download


(5) Reboot and test

(6) Please report your results

1 person found this reply helpful
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‎09-11-2022 11:14 AM

HP Recommended

I will try...and post later 

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‎09-13-2022 02:07 AM

HP Recommended 
I did everything as you described..reinstalled the BIOS and installed the latest HP support assistant...but it still works..

https://ibb.co/LCnnc0r

here is a message, it is in Russian... but the point is that HP has stopped all deliveries to the territory of the Russian Federation, and no longer works in Russia... this is not fair... because my laptop is at the bottom under warranty!! !
 

what should i do with it?

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‎09-13-2022 02:18 AM

HP Recommended

Hello @Yuri_Kopsheff 

 

Unfortunately, I cannot help you. Live without the program. If you need help with specific problems feel free to contact the community.

 

Kind regards

1 person found this reply helpful
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‎09-14-2022 11:51 AM

HP Recommended

Thanks for all! 

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‎09-14-2022 08:13 PM

HP Recommended
@Yuri_Kopsheff wrote:

Thanks for all! 

You're welcome !

Good luck

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