HP support assistant fails to check storage

[Dr-Sunlight]

I updated my HP Support Assistant recently and after installation I got this red warning asking me to run storage self-check. I ran it and a message appeared that the process will take up to 5 minutes (it took much longer) but I kept getting "Failed" messages as in (figure 1). I ran it multiple times, restarted my OS and tried again and still facing the same problem so I ran components check and it also failed (figure 2). How can I solve this?

Figure 1

Figure 2

[Echo_Lake · Accepted solution]

@Dr-Sunlight
Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the storage drive and to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers to check the available service options to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.