HP support no help/update!

[Weeseyreese]

My battery capacity went down by 70% in about 7 months. I contacted HP but the guy I talked did not update me at all. Mridul was his name. How do i update my case?

[Deep_World]

 Hi @Weeseyreese,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

Kindly share the  Case ID shared to you on your email to see what exactly what was progress on the case.  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World