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‎02-16-2022 10:55 AM

HP Recommended
Product: HP 15-g014dx TouchSmart Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 8.1 (64-bit)

HP touchsmart 15 fails to upgrade from windows 8.1 to 10. Everything downloads ok, just fails to install at about 50%.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎02-16-2022 11:14 PM

HP Recommended

Thank you for the reply. I ran a full UEFI on the memory and hard drive, then did a complete clean install and it still failed. Somewhere I had seen a statement to be sure to uninstall itunes. I uninstalled itunes and did a complete clean install once again, and it actually installed and is running the way it should. It's still hard to believe that itunes was the culprit, and not just a coincidence that this happened. Thanks again for the help.

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3 REPLIES 3

‎02-16-2022 11:46 AM

HP Recommended

You want to run a full UEFI diagnostic on the hard drive and memory. The laptop should run Windows 10 fine.  You may find you need to do a clean install rather than an in-place upgrade.

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‎02-16-2022 11:14 PM

HP Recommended

Thank you for the reply. I ran a full UEFI on the memory and hard drive, then did a complete clean install and it still failed. Somewhere I had seen a statement to be sure to uninstall itunes. I uninstalled itunes and did a complete clean install once again, and it actually installed and is running the way it should. It's still hard to believe that itunes was the culprit, and not just a coincidence that this happened. Thanks again for the help.

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‎02-17-2022 07:20 AM

HP Recommended

If you did a complete clean install iTunes was not part of the problem. You add iTunes after a clean install. But I'm happy you seem to have resolved. 

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