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‎10-13-2023 10:05 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (2W0J5AV)
Operating System: Microsoft Windows 11

HP usb-c dock g5 will not power on, power cord light is on  but the power button light will not turn on. I have tried to drain/reset the device, any ideas?

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1 person had the same question
1 REPLY 1

‎10-13-2023 07:56 PM

HP Recommended

@tfdocflu 

 

Please connect it to a COMPATIBLE machine and turn it on, you don't need to press hard. I don't think your notebook is compatible with the dock.

 

Anyway, HP has few different USB-C G5 docks, which one is yours ? Mine is  HP USB-C Dock G5 5TW10AA.

 

Regards.

BH
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