• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-24-2021 11:05 PM

HP Recommended
Product: HP G series
Operating System: Microsoft Windows 10 (64-bit)

I bought my laptop in 2016. Had 1yr manufacturing warranty with it. Bought a 2yr extended warranty in 2017, which was over by 2019. Bought another 2yr warranty in 2019 to extend the expiry date to 2021. So last month, my laptop had some issue, so I contacted HP for service and they said that my device was out of service. After finding the details, I got to know that the HP authorised dealer who sold me the last “2yr extended warranty” only updated 1 year on the HP site instead of 2years, while taking the money for both. On contacting them they said that HP only accepted 1 year and canceled the second year giving no information why, and did not even return the money. Even after complaining this to Hp, nothing has happened as of now. Please do look into this matter. 

Category:
1 REPLY 1

‎11-26-2021 12:45 PM

HP Recommended

@Shashank18999

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon in the top-right corner of this screen.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.