HP warranty

[AmaLlama]

Hello, so I have had this pc for a little over a year and I have barely used it (keeping it for uni), and yet there seem to be some problems. First off, after starting a game recently, the usb port has stopped working and now every mouse i plug in is 'undetected' with error 43. Tried all solutions online, even reinstalled windows, and yet nothing worked. 

Secondly, the touchpad is acting up and has been acting up for some months. I shrugged it off at first (again, not using it often), but it scrolls on its own, and sometimes wont even register any input. 

To end this, the device seems to be working unusually slow for its specs and usage pattern, so that is kind of sad too. 

I have warranty until august next year and I was wondering if I send it over to be repaired, what can they do to it and most important of all, what am I able to do? I don't have much info so idk if I can get it replaced, just asking.

Also, if it is important, I live in Romania (for region support)

thanks a lot 

[A_Gayathri · Accepted solution]

Hi @AmaLlama,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're facing a few issues with your HP Spectre x360. Here’s a step-by-step approach to addressing each problem:
 

1. USB Port and Error 43

Error 43 typically indicates that the device has failed to start properly, often due to a driver or hardware issue. Here's how to troubleshoot:

Update or Reinstall Drivers:

• Update Drivers: Go to Device Manager (right-click Start menu > Device Manager), find the USB device with the error, right-click it, and select "Update driver." Choose "Search automatically for drivers."
• Reinstall Drivers: If updating doesn’t work, right-click the device in Device Manager, select "Uninstall device," and then restart your PC. Windows should reinstall the driver automatically.

Check for Windows Updates:

• Ensure your system is up to date by going to Settings > Update & Security > Windows Update and checking for updates.

Check Hardware Connections:

• Sometimes, the issue can be with the internal connections. If you're comfortable opening your laptop, you can check the physical connections of the USB ports.

Try Safe Mode:

• Boot into Safe Mode and see if the USB port works there. If it does, a third-party application might be causing the issue.

Check BIOS/UEFI Settings:

• Sometimes, USB ports can be disabled in the BIOS/UEFI. Restart your laptop, enter the BIOS/UEFI settings (usually by pressing F2, F10, or Esc during startup), and make sure USB ports are enabled.

2. Touchpad Issues

For the touchpad problems:

Update Touchpad Drivers:

• Go to Device Manager, find the touchpad under "Mice and other pointing devices," right-click it, and select "Update driver."

Adjust Touchpad Settings:

• Go to Settings > Devices > Touchpad, and adjust the sensitivity and scrolling options. Sometimes, sensitivity settings can cause erratic behavior.

Check for Manufacturer Software:

• HP laptops often come with software to manage the touchpad (like HP Support Assistant or Synaptics/ELAN software). Check for updates or settings in these applications.

Run Hardware Diagnostics:

• HP laptops typically come with built-in diagnostics. Restart your laptop and press Esc or F2 during startup to access HP PC Hardware Diagnostics.

3. Sluggish Performance

For performance issues:

Check Task Manager:

• Open Task Manager (Ctrl + Shift + Esc) and check if any process is consuming excessive resources. This can help identify if any background application is affecting performance.

Disable Startup Programs:

• In Task Manager, go to the Startup tab and disable unnecessary startup programs.

Check for Malware:

• Run a full system scan using Windows Defender or another reputable antivirus software to ensure there’s no malware affecting performance.

Optimize Storage:

• Ensure your storage is not nearly full. Consider using Disk Cleanup (search in the Start menu) and defragmenting your drive if it’s an HDD (SSD doesn’t need defragmentation).

Perform a System Reset:

• If all else fails, a clean install of Windows can sometimes help. However, it seems you’ve already tried reinstalling Windows, so this might be a last resort.

Refer to this document: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.