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- HP wireless keyboard and mouse both staopped working yesterd...

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06-22-2024 10:30 AM
My wireless keyboard and mouse BOTH stopped working yesterday. They were fine and I used them the previous night, then yesterday evening neither worked. Keyboard is the HP keyboard that came with my HP Envy23 touchSmart. Has always worked. I put new batteries in, but still no response. No lights. Mouse is the HP Mouse that came with the computer - lights on, red lisght, turned on and off , waited, tried again, put new batteries in even though the lights were on, still no connection, no response from the computer.
One weird thing - when I turned on the computer last night, it very briefly had a black screen with some commands going on, but disappeared before I could even read any of it. The computer had turned off apparently unexpectedly, and then was booting back up. Is that a clue?
A wired keyboard works, and a wireless mouse with a Dongle works, but I still can get no response at all from my original wireless keyboarad and mouse.
What Happened?
06-22-2024 11:17 AM - edited 06-22-2024 11:20 AM
The WiFi dongle for the mouse and keyboard can be seen in this video
https://www.google.com/search?q=HP+ENVY+Recline+23+replace+dongle
Remove it and put it back in is about all I can think of,. Maybe it is loose.
if the receive no longer works in that slot try another slot on the side.
If it is broken I can make a suggestion.
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