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‎12-12-2018 06:59 AM - edited ‎12-12-2018 07:06 AM

HP Recommended
Product: HP250 G5
Operating System: Microsoft Windows 10 (64-bit)

Charging works only when laptop is turned OFF. This started around 2-3 months ago ... 3 months after my 1 year warranty expired. :Crying:

 

When OFF: when battery is not full, power led is continuous orange... charging works, Once battery is full, power led changes to continuous white. This is as expected.:ThumbUp:

When ON: charger is not detected. Power led is cotinuous white. Battery is not charging.:ThumbDown:

 

Tried: re-installed Micorsoft battery drivers, bios downgrade and upgrade, settings left and right, measured AC volatage 19.4V, replace power supply, tried many forums suggestions .... no ideas left :Crying:

Any ideas?

7 REPLIES 7

‎12-12-2018 07:17 AM

HP Recommended

How long have you had the notebook?

Is it still in warranty?

 

Had you considered using the HP PC Hardware Diagnostics UEFI utility? See the link below.

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwj9xtbEvJrf...

If you have the latest version of the HP PC Hardware Diagnostics UEFI utility installed, it has component tests for the battery and power.  You should consider testing the power adapter and running the Windows battery report to determine the current state of the battery.. 

For details on running the Windows  bettery report, see the Knowled Base Article that I wrote.  See the following link.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

http://www.supportvideos.ext.hp.com/detail/video/4330525144001/running-hardware-diagnostic-tests-usi...

 

 


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‎12-12-2018 07:30 AM - edited ‎12-12-2018 07:45 AM

HP Recommended

Hi Erico,

 

 thanx for the quick reply.

 I bought the laptop in April 2017. No more waranty, plus I opened the laptop today to measure the input voltage (19.4 V).

 I run the HP PC Hardware Diagnostic tool. Battery check OK. Cannot run power tests as it says I need to plug in the adapter.

 

 

Below baterrs report. It seems the problem started begining october, in november it worked again for a while than again stopped working

History of system usage on AC and battery
                            BATTERY DURATION            AC DURATION
PERIOD                    ACTIVE CONNECTED STANDBY     ACTIVE CONNECTED STANDBY
2017-04-24 - 2017-05-01        0:11:56    -            5:03:45    -
2017-05-01 - 2017-05-08        1:00:32    -            26:52:27    -
2017-05-08 - 2017-05-15        0:38:16    -            17:33:51    -
2017-05-15 - 2017-05-22        6:35:22    -            5:43:33    -
2017-05-22 - 2017-05-29        12:30:27-               13:35:10    -
2017-05-29 - 2017-06-05        3:33:21    -            12:37:44    -
2017-06-05 - 2017-06-12        14:01:49-               10:27:26    -
2017-06-12 - 2017-06-26        10:11:55-               11:48:26    -
2017-06-26 - 2017-07-03        6:30:19    -            12:17:20    -
2017-07-03 - 2017-07-10        6:05:55    -            16:29:29    -
2017-07-10 - 2017-07-17        14:33:29-               46:30:00    -
2017-07-17 - 2017-07-24        6:10:43    -            8:57:23    -
2017-07-24 - 2017-07-31        6:09:46    -            12:54:59    -
2017-07-31 - 2017-08-09        3:42:06    -            5:18:19    -
2017-08-09 - 2017-08-15        5:55:47    -            14:09:38    -
2017-08-15 - 2017-08-28        36:46:15-               36:25:03    -
2017-08-28 - 2017-09-04        14:41:46-               9:33:23    -
2017-09-04 - 2017-09-11        12:11:57-               15:08:08    -
2017-09-11 - 2017-09-18        9:46:00    -            18:20:25    -
2017-09-18 - 2017-09-25        89:51:42-               106:04:11    -
2017-09-25 - 2017-10-07        2:27:57    -            4:44:19    -
2017-10-07 - 2017-10-09        0:08:02    -            13:25:15    -
2017-10-09 - 2017-10-16        6:20:20    -            9:37:37    -
2017-10-16 - 2017-10-23        2:50:22    -            11:00:54    -
2017-10-23 - 2017-10-30        55:25:17-               111:34:51    -
2017-10-30 - 2017-11-06        3:00:33    -            28:12:37    -
2017-11-06 - 2017-11-13        2:25:11    -            18:27:45    -
2017-11-13 - 2017-11-20        2:20:29    -            23:44:12    -
2017-11-20 - 2017-11-27        2:48:23    -            20:34:25    -
2017-11-27 - 2017-12-04        8:21:39    -            62:21:19    -
2017-12-04 - 2017-12-11        1:32:03    -            13:06:01    -
2017-12-11 - 2017-12-18        -        -              8:34:07    -
2017-12-18 - 2017-12-25        0:49:04    -            4:21:25    -
2017-12-25 - 2018-01-03        7:08:08    -            10:30:46    -
2018-01-03 - 2018-01-08        4:12:37    -            21:12:53    -
2018-01-08 - 2018-01-15        7:52:28    -            17:25:54    -
2018-01-15 - 2018-01-22        15:51:48-               8:18:41    -
2018-01-22 - 2018-01-29        3:42:15    -            16:20:47    -
2018-01-29 - 2018-02-05        1:57:03    -            11:41:40    -
2018-02-05 - 2018-02-12        0:51:57    -            4:44:41    -
2018-02-12 - 2018-02-19        0:00:02    -            9:30:23    -
2018-02-19 - 2018-02-26        0:04:28    -            7:26:22    -
2018-02-26 - 2018-03-05        1:39:05    -            11:48:26    -
2018-03-05 - 2018-03-12        2:10:06    -            15:24:17    -
2018-03-12 - 2018-03-19        2:24:52    -            10:17:28    -
2018-03-19 - 2018-03-26        1:02:06    -            17:08:32    -
2018-03-26 - 2018-04-03        1:44:09    -            10:42:24    -
2018-04-03 - 2018-04-09        -        -              7:58:48    -
2018-04-09 - 2018-04-16        -        -              8:25:10    -
2018-04-16 - 2018-04-23        0:00:18    -            8:16:01    -
2018-04-23 - 2018-04-30        -        -              6:54:37    -
2018-04-30 - 2018-05-07        1:15:29    -            17:29:50    -
2018-05-07 - 2018-05-14        2:20:32    -            7:50:39    -
2018-05-14 - 2018-05-21        6:38:43    -            89:14:03    -
2018-05-21 - 2018-05-28        0:01:06    -            18:32:23    -
2018-05-28 - 2018-06-04        2:42:28    -            14:08:01    -
2018-06-04 - 2018-06-11        -        -              15:43:52    -
2018-06-11 - 2018-06-18        0:49:17    -            7:24:59    -
2018-06-18 - 2018-06-25        -        -              10:24:06    -
2018-06-25 - 2018-07-02        -        -              10:02:07    -
2018-07-02 - 2018-07-09        0:00:05    -            13:10:04    -
2018-07-09 - 2018-07-16        -        -              16:31:47    -
2018-07-16 - 2018-07-23        -        -              11:25:14    -
2018-07-23 - 2018-07-30        -        -              5:11:48    -
2018-07-30 - 2018-08-06        -        -              9:53:54    -
2018-08-06 - 2018-08-19        -        -              4:35:58    -
2018-08-19    0:07:11    -                              -    -    
2018-08-20 - 2018-08-27        0:21:05    -            8:48:23    -
2018-08-27 - 2018-09-03        0:20:08    -            6:59:03    -
2018-09-03 - 2018-09-10        -        -              15:44:36    -
2018-09-10 - 2018-09-17        -        -              8:06:33    -
2018-09-17 - 2018-09-24        -        -              7:31:52    -
2018-09-24 - 2018-10-07        -        -              4:01:53    -
2018-10-07                      -    -                 3:12:13    -    
2018-10-08 - 2018-10-15        5:16:11    -            -    -
2018-10-15 - 2018-10-22        8:31:10    -            -    -
2018-10-22 - 2018-10-29        9:54:29    -            0:00:08    -
2018-10-29 - 2018-11-05        6:10:35    -            -    -
2018-11-05 - 2018-11-12        6:40:38    -            5:02:26    -
2018-11-12 - 2018-11-19        -          -            2:22:46    -
2018-11-19 - 2018-11-26        8:57:09    -            3:42:48    -
2018-11-26 - 2018-12-03        10:27:04   -            -    -
2018-12-03                    0:20:38     -            -    -
2018-12-04                    0:45:36     -            -    -
2018-12-05                    1:26:53     -            -    -
2018-12-06                    0:20:10     -            -    -
2018-12-07                    1:24:29     -            -    -
2018-12-08                    3:13:34     -            -    -
2018-12-09                    4:27:52     -            -    -
2018-12-10                    2:26:22     -            -    -
2018-12-11                    1:33:44     -            -    -

 

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‎12-12-2018 07:46 AM - edited ‎12-12-2018 07:48 AM

HP Recommended

 

I suggest that you read the knowledge base article that I wrote a bit more carefully. 

 

It would seem that either there is a hardware issue at the DC power connector or on the system board's charging circuitry.

 

Run the system board test.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-12-2018 07:58 AM - edited ‎12-12-2018 08:04 AM

HP Recommended

Hi Erico,

 great article, read it 3 times. Already did all the steps you mentioned.

HP's PC Hardware Diagnostics UEFI utility

- battery test OK

- board tests and all other tests OK

- power test cannot be executed as no power supply is detected.

Run the tests both from windows and via F2 after boot. Did it and tried to do it maybe for 20 times

 

Did power reset for ~10 times ... no help.

 

Unistalled the "Microsoft ACPI Compliant Control Method Battery" for many times. Also trieded in combination with power reset. no help.

 

Downgraded bios and upgrade it again.

 

Anyway as I said in november it seems for couple the times like a "miracle" is started working again. maybe some updates? no idea.

 

Maybe you can read my original description more carefull :Wink: ... I followed already your article + other 10 articles.

 

 It seems the solution is to pray and live with it. Maybe Santa will fix it :Glasses:

 Warranty is gone and a new mainboard is too expensive for the laptop, no idea if it will even fix the problem.

 

Gracias HP.

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‎12-12-2018 09:52 AM

HP Recommended

0_percent_battery.png

magic. battery is 0% for 1 hour now. Laptop still running.

When I pulled the charger it immediatelly turned off.

It looks like at least when there is 0% the charger is used. Batter is not charged and window says that charger is not connected.

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‎12-12-2018 10:10 AM

HP Recommended

executed: powercfg /energy

 

Errors:

Power Policy:Dim timeout is disabled (On Battery)
The display is not configured to automatically dim after a period of inactivity.
 
Power Policy:Dim timeout is disabled (Plugged In)
The display is not configured to automatically dim after a period of inactivity.
 
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device Host Controller ID PCI\VEN_8086&DEV_9D2F Host Controller Location PCI bus 0, device 20, function 0 Device ID USB\VID_046D&PID_C52B Port Path 1
 
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 5.04
 
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
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‎12-12-2018 10:26 AM - edited ‎12-12-2018 10:29 AM

HP Recommended

There were some specific bits of information that I asked you to provide. 

 

If you are not able to do that, I really can't help you. 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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