Solved: HP350 several keys not working - HP Support Community

goltho · ‎08-09-2023

My HP350 keyboard has suddenly developed several non-workng keys. i've run the diagnostics which confirms it. it's mainly on the right half but both the ALT keys don't work either.

Any clues? Thanks.

erico · ‎08-12-2023

Yes.

The keyboard is replaceable.

Maintenance & Service Guide for your laptop
http://h10032.www1.hp.com/ctg/Manual/c04535709.pdf
(see chapter 3 page15 item 2)

Keyboard description and HP part number

For use only in the United Kingdom and Singapore 758027-031

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erico · ‎08-09-2023

Did you happen to have inadvertently spilled some tea or other liquid with sugar on the keyboard?

That will cause what you have described to happen.

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goltho · ‎08-09-2023

Thanks for that. I thought of that, but in fact the laptop hadn’t been opened since I set it up in January for my missus. It’s sat on a table in a bedroom with some stuff on it unopened until today (well yesterday now).

erico · ‎08-10-2023

If you connect a USB external keyboard and all of the keys work, you will have to resign yourself to needing to have the laptop's keyboard replaced.

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goltho · ‎08-12-2023

Good suggestion. I’ll try that. Is the keyboard replaceable?

erico · ‎08-12-2023

Yes.

The keyboard is replaceable.

Maintenance & Service Guide for your laptop
http://h10032.www1.hp.com/ctg/Manual/c04535709.pdf
(see chapter 3 page15 item 2)

Keyboard description and HP part number

For use only in the United Kingdom and Singapore 758027-031

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

goltho · ‎08-15-2023

Fantastic. Thank you for the confirmation and the Guide link which I've downloaded & stored. Bought a new replacement keyboard off eBay tonight for no money (£18.45) and have reasonable hopes that this will deal with the issue with almost no pain!

Thanks again - much appreciated.

HP350 several keys not working

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