• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-29-2016 04:13 PM

HP Recommended

Hi, thanks again, I've done as you said but before I follow your link and pay my money do you know if installing HP Assistant should install HP Advisor please?  Chris

Was this reply helpful? Yes No

‎05-02-2016 06:08 AM

HP Recommended

Hey @ChrisB4,

 

It is typically pre-installed with most new Hewlett-Packard computers. The primary executable is named HPAdvisor.exe. It does not come with the HP Support Assistant. 

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎05-03-2016 12:49 PM

HP Recommended

Hi thanks again, I haven't missed HP Advisor but don't know what it does.  When you advised to uninstall HP Assistant and reinstall it, as it was HP Advisor that was giving high CPU utilisation I uninstalled that as well.  HP Advisor didn't reappear with HP Assistant installation (which you just confirmed is expected) and the good news CPU usage now does not seems adverse.  Your advise as to whether HP Advisor will give me anything HP Assistant does not would be appreciated.  Rgds, Chris

Was this reply helpful? Yes No

‎05-04-2016 06:05 AM

HP Recommended

Hi @ChrisB4,

 

I feel that you can get everything you need from the HP Support Assistant. HP Advisor does check the heath of the PC. But inside the HP Support Assistant has that installed in it now.

Hope this helps address the concerns you have.

 If this resolved the issue, mark this post as Accept as Solution. 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.