• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-20-2020 05:46 AM

HP Recommended
Product: Z5000
Operating System: Microsoft Windows 10 (64-bit)

I have purchased a Z5000 bluetooth mouse. I plugged it in and the computer installed it. The buttons work and the scroll wheel but the cursor does not move. There is no light coming out of the sensor on the bottom but not sure if that is supposed to happen or not.

 

I've reseated the battery, restarted the machine, uninstalled and reinstalled the bluetooth adapter but still the same issue.

 

Any ideas?

1 REPLY 1

‎09-21-2020 02:01 AM

HP Recommended

I've also tried this mouse on a Macbook Pro and it works fine so it's not the mouse itself.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.