HR Star Wars special Edition Laptop Battery no longer charging

[RKRJR13]

My battery is no longer charging when my laptop is plugged in. I have changed out the battery with a new one twice now and still, it will not charge. 

Any thoughts? Ideas? on what the issue might be and how to fix it. 

My Notebook is a Star Wars Special Edition 

HP Pavilion Notebook

Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz 2.40 GHz

Installed RAM: 16.0 GB (15.8 GB usable)

System Type: 64-bit operating system, x64-based processor

Edition: Windows 10 Home

Version: 22h2

OS build: 19045.4412

[erico]

All that HP Pavilion notebook Star Wars Special Edition lets me know that your laptop came to market abut nine years years ago.

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.



It is difficult to help you if we don't know which specific model you own..

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.

Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. For a desktop look at the rear for the label.

If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.

I can say that given how far back in generation your laptop is

[RKRJR13]

Here is the product and serial number

Product number: N5R61UA#ABA

Serial number: [personal info removed]

[erico]

The support portal for your

https://support.hp.com/us-en/product/details/star-wars-special-edition-15-an000-notebook/model/91119...

Drivers download web document

https://support.hp.com/us-en/drivers/star-wars-special-edition-15-an000-notebook/model/9111903?sku=N...

Do you have the HP PC Hardware Diagnostics UEFI Utility installed?

Have you run the full system test?

Are all of your drivers updated?

Are you still able to boot to Windows with the power adapter?

Is the battery icon present in the systray?

We can continue troubleshooting after you answer my questions.

[RKRJR13]

The support portal for your

https://support.hp.com/us-en/product/details/star-wars-special-edition-15-an000-notebook/model/91119... Yes, I have been to this website

Drivers download web document… https://support.hp.com/us-en/drivers/star-wars-special-edition-15-an000-notebook/model/9111903?sku=N...Yes, I have looked at this document 

Do you have the HP PC Hardware Diagnostics UEFI Utility installed?....Yes I have the Diagnostics UEFI Utility installed

Have you run the full system test?...

Are all of your drivers updated?.... Yes all my drivers are up to date

Are you still able to boot to Windows with the power adapter?...Yes I am still able to boot to with the power adapter

Is the battery icon present in the systray?..Yes the battery icon is present.

When I run a battery check with the HP support assistant it tells me a battery is not installed. When I take it out and re-install it, the battery check tells me the same thing.